| Visible Damage | Damage is detected by consignee at time of tender for delivery | Note precise nature and extent of damage
on all copies of delivery receipt before driver and consignee sign. File claim within the time limit. |
| Concealed Damage | When consignee fails to inspect, or overlooks the damage on delivery, or the damage is not evident by observing
the exterior of the container. Damage is discovered when shipment is unpacked. | Call carrier immediately upon
discovery and make a written notation of that fact. Keep inner and outer packing for inspection.
|
| Delay | Delivery beyond a reasonable transit time for the same type of shipment. | Note the precise time and date of the delivery and file claim within the time limit. |
| Non-Delivery | None of the shipment is made. | Shipper should request "Proof of Delivery." Consignee should trace with shipper and carrier. Owner files claim within contract time limit. |
| Shortage | Partial delivery of shipment is made. | Notation of shortage must be written on carrier's delivery receipt in the presence of the driver. Claim filed within time limit. |
| Pilferage | Evidence of partial shortage, broken seals, re-taped container, etc. is noted on delivery. | Consignee must take an inventory jointly with the driver, and note contents actually delivered on the delivery receipt or inspection report. Also weigh the container. File claim for missing merchandise within the time limit. |
| Refused Load | Consignee refuses shipment. | If the consignee refuses a shipment, the procedures for notification, storage charges, public sale, etc. are governed by Section 4 of the terms and conditions of the Uniform Straight Bill of Lading which you can find in the NMFC. Some states may also have relevant provisions in the Uniform Commercial Code. Carrier must submit a completed Refused Shipment form within the time limit. |
